June 26, 2017

27/06/2017: Brabender 5-Star Service provides peace of mind – throughout the entire product lifecycle

Specialised on solutions for the milling and baking industry, Brabender offers measuring instruments for flour and dough testing as well as equipment for sample preparation, grain intake and laboratory extrusion

All around the globe, the Brabender service team is doing its utmost with competence and care that the instruments are always working to the customers‘ satisfaction, even after many years of operation. 

The Brabender 5-Star Service therefore comprises a broad range of services for ensuring longevity and functionality of Brabender equipment:

On-Site Service:
Over the course of the instruments‘ lifetime, customers benefit from an extensive range of customer services performed at the customer’s site. Inspections and maintenance services are performed to help avoid costly, unexpected repairs. However, in the case of required repair, the Brabender service staff gets the instrument up and running as fast as possible.

Spare Parts:
The Brabender experts provide assistance with the selection and procurement of necessary spare parts which meet the highest quality standards, as well with upgrade kits to keep the customers’ instruments up to date.

24/7 Service Line:
Whether a customer needs assistance with diagnosis and solutions, with the selection and procurement of the requisite original spare parts and consumables, with coordination issues with R&D experts or with the organization of service appointments - Customers can reach Bra-bender round the clock by calling the 24/7 Service Line.

Factory Service:
Saving travel expenses incurred by service technicians, repair and maintenance work can also be performed in the Brabender service workshop. This option allows additional services to be done, e. g. new wiring and fresh paint. Older instruments can be reconditioned by replacing defective spare parts which are no longer avail-able by reproduced ones in line with the original drawings.

Value Added Services:

o Inspections and maintenance agreements include regular ’health checks‘ and maintenance to ensure that the instrument remains operational. Customers can choose be-tween different service levels and cycles.

o In the event of an emergency, a professional Brabender service technician gets as quickly as possible at the premises of the customer to solve the problem instantaneously.

o For urgent assistance, e. g. in case of a malfunction of an instrument or regarding a first-time installation of software or update, Brabender offers remote maintenance.

o By means of a software-update agreement, customers get an automatic update alert as well as the respective installation support.

o As part of a Brabender reference material subscription, rheological instruments can be regularly checked with tested reference materials send together with reference graphs to ensure maximum functionality and reliability of the instrument

o Brabender service employees can be as-signed as mentors for new employees in the customer’s quality assurance or production control teams. Those can learn about the correct usage of the instrument and interpretation of its readings and also demonstrate how to clean the instrument carefully.

As customer satisfaction is a crucial part of its corporate philosophy, Brabender is aiming to provide its customers with an optimum advice and support. With the Brabender 5-Star Service, the family-run company offers a comprehensive range of services of outstanding quality and of highest benefit for its customers.

Read more, HERE.

The Global Miller
This blog is maintained by The Global Miller staff and is supported by the magazine Milling and Grain
which is published by Perendale Publishers Limited.

For additional daily news from milling around the world: global-milling.com

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