April 11, 2018

12/04/2018: Online ordering facilities streamline production process

By Bühler, Switzerland

Streamlining the spare and wear parts processing has just been made easier: The myBühler portal provides on-demand access to details of Bühler machines and their relevant parts, together with a fast and simple process for ordering online – anywhere and anytime. 

Allied Mills has flourmills in Tilbury, Manchester and Belfast (UK), supplying group bakeries throughout the country and supporting household bread brands such as Kingsmill, Sunblest, Burgen and Allinson. Bühler and Allied Mills have enjoyed a long partnership, which began half a century ago.

The collaboration has always been forward-looking, so it came as no surprise that AlliedMills was willing to be one of the initial customers worldwide to agree to implement and test the new myBühler portal, which was launched at the beginning of 2016, after one year of intensive development.

Simplifies workload

As the impact of the Internet on everyday life increases constantly and 24/7 access to information becomes the new standard, we at Bühler also strive to provide our customers with up-to-date information and services at anytime and from anywhere.

The new portal offers customers easy access to all details of their machines and parts, including documents such as user manuals and spare parts catalogs. myBühler provides its users with an overview of their Bühler equipment and makes it easy to find the parts they are looking for. In addition, the purchasing process is streamlined thanks to direct access to pricing and material information and the ability to directly generate quotations and orders online.

Spare parts order process made easy
In Tilbury, Allied Mills has about 900 machines installed, containing approx. 45,000 parts. In 2017, over 95 percent of the wear and spare parts orders were placed, and 70 percent were a direct order, without a previous quotation, which speeds up business significantly.

Mark Lind, Senior Engineer at Allied Mills, explains, “Before myBühler, our ordering process could be quite time-consuming, especially when we had to search for the part number. myBühler is very useful: There is nothing in between, it’s end-to-end, everything is right there. The system lists your machines and tells you immediately the spare parts that are available for this specific machine, including 360º images of parts, as well as terms of delivery and price. Also, it is really accurate and reliable – there was not one wrong delivery so far.”

Read the full article, HERE.

Visit the 
Bühler Group website, HERE.

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